1. Introduction
This Privacy Policy explains how LeadGenPro (a service brand operated by VisionSync Solutions, "we", "us", "our") collects, uses, discloses, and protects personal information when you visit our website, request a consultation, subscribe to our newsletter, or engage our services. It is written to align with generally accepted global privacy standards, including the EU and UK General Data Protection Regulation (GDPR / UK GDPR), the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), Brazil's Lei Geral de Proteção de Dados (LGPD), Canada's PIPEDA, and the Australian Privacy Act.
2. Data controller
For the purposes of GDPR, UK GDPR and equivalent regimes, the data controller is VisionSync Solutions, operating the LeadGenPro service brand. Privacy contact: support@leadgenpro.com.
3. Information we collect
You provide directly
- Contact details (name, work email, phone, company, role) submitted through our consultation, contact, or newsletter forms.
- Program details (industry, target meeting volume, message) submitted to scope a potential engagement.
- Communications with our team via email, calendar invites, or call.
Collected automatically
- Device and usage data (IP address, browser, device type, pages viewed, referrer, approximate location derived from IP).
- Cookies and similar technologies for analytics, security, and session continuity (see Section 10).
We do not knowingly collect special categories of personal data (e.g. health, biometric, racial or ethnic origin) through this website.
4. How we use information
- To respond to inquiries and deliver requested services.
- To send relevant newsletters and program updates (opt-in only; opt-out in every email).
- To operate, secure, monitor, and improve our website and services.
- To comply with legal obligations, prevent fraud, and enforce our terms.
5. Lawful bases for processing (GDPR / UK GDPR / LGPD)
Where applicable law requires a lawful basis, we rely on one or more of the following:
- Consent — e.g. newsletter subscriptions, non-essential cookies.
- Performance of a contract — to deliver services you've requested.
- Legitimate interests — to respond to inbound inquiries, secure our systems, and grow our business, balanced against your rights.
- Legal obligation — to meet tax, accounting, or regulatory requirements.
6. Sharing and subprocessors
We share data only with vetted vendors who help us operate the business, under contractual confidentiality and data protection terms:
- VisionSync Solutions — parent operational entity.
- Cloud hosting, database, and infrastructure providers.
- Email delivery, CRM, marketing automation, and analytics platforms.
- Calendar, telephony, and scheduling tools used during consultations and service delivery.
- Professional advisors (legal, accounting, auditors) bound by confidentiality.
We do not sell or "share" personal information for cross-context behavioral advertising as defined under CCPA/CPRA. A current list of subprocessors is available on written request to support@leadgenpro.com.
7. International data transfers
Our operations are global. Where personal data is transferred outside your country or economic area (e.g. EEA, UK, Brazil, Canada, Australia), we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, adequacy decisions, or equivalent mechanisms recognised by the destination jurisdiction.
8. Retention
We retain personal information only as long as needed for the purposes described above, or as required by law. Indicatively: inbound inquiry data — up to 24 months from last contact; newsletter subscriber data — until unsubscribed; client engagement records — for the duration of the engagement plus 7 years for tax, audit, and contractual requirements. We then delete or anonymise.
9. Your rights
Subject to your local law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion ("right to be forgotten").
- Restrict or object to certain processing, including direct marketing.
- Receive a copy of your data in a portable, machine-readable format.
- Withdraw consent at any time (without affecting prior lawful processing).
- Opt out of the sale or sharing of personal information (CCPA/CPRA) — note: we do not sell or share personal information.
- Lodge a complaint with your local data protection authority (e.g. your EU supervisory authority, the UK ICO, the California Privacy Protection Agency, Brazil's ANPD, Canada's OPC, or Australia's OAIC).
To exercise any right, email support@leadgenpro.com with the subject line "Privacy Request". We respond within 30 days (extendable where law allows for complex requests). We may need to verify your identity before fulfilling the request.
10. Cookies and similar technologies
We use strictly necessary cookies to operate the site, and analytics cookies to understand usage. Where required by law, non-essential cookies load only after your consent. You can withdraw consent or disable cookies via your browser settings at any time. Disabling essential cookies may affect site functionality.
11. Security
We apply administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, vendor due diligence, and logging. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security. In the event of a personal data breach likely to result in risk to your rights, we will notify affected parties and regulators where required by applicable law.
12. Automated decision-making
We do not use your personal information to make decisions that produce legal or similarly significant effects on you through solely automated means.
13. Children
Our services are directed to businesses and are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last updated" date. Where required by law, we will obtain renewed consent or provide additional notice.
15. Contact
Questions, requests, or complaints? Email support@leadgenpro.com or write to us via our contact page.